Shipping & Returns Policy
Last Updated: February 5th, 2024
Welcome to The Woodley Outlet's Shipping & Returns Policy page. Here, we outline important information regarding the shipping of your orders and our returns policy. Please read this document carefully before making a purchase from our website.
Shipping
Free UK Shipping On All Orders Over £50
£3.99 for orders below £50
We are delighted to offer free shipping to the UK on all orders over £50 made through The Woodley Outlet.
Shipping Locations
We ship to the UK mainland (excluding certain remote postcodes, see below).
We also ship internationally via a parcel forwarding carrier.
International Shipping
If you are not based in the UK but wish to purchase from The Woodley Outlet, we are pleased to offer international shipping to over 190 countries through our partner, forward2me. To facilitate your international order, please follow these steps:
- Visit forward2me.com and sign up for a free account.
- Once you have created an account, forward2me will provide you with a UK address to use during the checkout process on our website.
- Select your desired products on The Woodley Outlet's website and proceed to checkout.
- During checkout, enter the UK address provided by forward2me as your shipping address.
Please be aware that shipping costs will vary based on the size and destination of your order. You can calculate the shipping costs on the forward2me website before finalizing your purchase.
Kindly note that any returns or exchanges will be at the customer's expense.
We are dedicated to making your international shopping experience with us as smooth as possible. Should you have any questions or require further assistance, please do not hesitate to contact our customer support team.
Order Processing Times
We strive to provide you with a seamless shopping experience. Orders are typically dispatched within 2-5 business days after payment has been processed. Please note that this timeframe excludes weekends and bank holidays.
For orders containing plants, it's important to note that shipping logistics may require a slightly longer processing time.
Order Tracking
After your order has been shipped and received by our carrier, we will promptly provide you with a tracking code. You can use this code to monitor the progress of your package and ascertain the estimated delivery time.
Changing Shipping Address
If you need to modify the shipping address for your order, please contact us via email as soon as possible and include your updated shipping details. Please be aware that once an order has been shipped, we cannot make any changes to the shipping address.
Delivery Timeframes
Most orders are delivered within 2-10 business days from the date of dispatch (international order times can vary). However, depending on the supplier and specific products in your order, certain items may require additional time for delivery. In such cases, we will keep you informed with delivery estimates.
Restricted Postcodes
We are unable to deliver to certain postcodes due to shipping restrictions. Please ensure that your address does not fall within these restricted areas. If your order cannot be fulfilled because of shipping limitations, it will be cancelled and refunded at the earliest opportunity. The list of restricted and remote postcodes can be found below:
[Certain areas of Aberdeen (AB10-16, AB21-25, AB30-39, AB41-43, AB51-53, AB44-45, AB54-56), British Forces postal addresses (All BF prefixes), Belfast and Northern Ireland (All BT prefixes), Certain areas of Dundee (DD6-11), Certain areas of Edinburgh (EH35-40, EH42-46), Certain areas of Falkirk (FK14, FK17-21), Guernsey (All GY prefixes), Outer Hebrides (All HS prefixes), Isle of Man (All IM prefixes), Inverness (All IV prefixes), Jersey (All JE prefixes), Certain areas of Kilmarnock (KA27-28), Kirkwall (All KW prefixes), Certain areas of Kirkcaldy (KY9-10, KY14-16), Certain areas of Paisley (PA20-80), Certain areas of Perth (PH6-50), Isle of Wight (PO30-41), Certain areas of Galashiels (TD1-8, TD10-14), Isles of Scilly (TR21-25), Shetland Islands (All ZE prefixes)]
If you have any questions about shipping, please don't hesitate to contact us.
Returns Policy
We want you to be completely satisfied with your purchase from The Woodley Outlet. If for any reason you are not, our returns policy ensures a hassle-free process.
Returns within 30 Days
You may return most new, unopened items within 30 days of delivery for a full refund. Please note that you will be responsible for the return shipping costs unless the item you received is faulty or incorrect. All international returns are at the customer's expense.
Personalized Items Policy
Please note that personalized items cannot be cancelled once the order has been placed. Additionally, personalized items cannot be returned unless they arrive damaged. We take great care in crafting and delivering personalized items to your specifications. However, if your personalized item arrives damaged, please contact us immediately with details and photos of the damage, and we will assist you with a replacement or refund.
Refund Processing Time
You can expect to receive your refund within four weeks of initiating the return process. This timeframe encompasses the transit time for us to receive your return from the shipper (typically 5 to 10 business days), our internal processing time once we receive the item (usually 3 to 5 business days), and the time it takes your bank to process the refund request (typically 5 to 10 business days).
How to Initiate a Return
If you need to return an item, please contact us with your order number and provide details about the product you wish to return. Our team will respond promptly with instructions on how to complete the return.
We appreciate your trust in The Woodley Outlet as your shopping destination and are committed to ensuring your satisfaction with our products and services. If you have any further questions or require assistance, please do not hesitate to reach out to us.
Thank you for choosing The Woodley Outlet for your shopping needs.